Voltus: Worldwide shipping of KNX, DALI and building automation products
From switches and socket outlets through to KNX sensors and actuators, DALI components, power supplies and products for intelligent building automation: Voltus offers an extensive range from leading manufacturers such as ABB, Busch-Jaeger, Gira, Hager, Jung, MDT, Legrand and Schneider Electric.
We deliver worldwide, including to countries outside the European Union. For international orders, our export team will help you put together the required shipping and export documents.
Your benefits at a glance
- Worldwide shipping
- Dedicated contacts
- Support with export documents
- Branded products from leading manufacturers
- 30-day goodwill return policy
Why buy internationally from Voltus?
Personal support
In product consultancy and customer service, you have dedicated contacts on hand to support you with any questions about KNX, DALI, electrical engineering and building automation.Export service & documentation
Our export team supports international shipping and prepares the export documents required for international orders. Where needed, customers also receive certificates of origin, packing lists and other customs-related documents.Technical expertise in building automation
Whether it is a KNX smart home, DALI lighting control or a conventional electrical installation: the specialists at Voltus will help you select the right components and check their technical compatibility.How to place your order, step by step
- Visit the Voltus online shop
Open the Voltus online shop and explore our range of KNX, DALI and building automation products. - Choose your language and delivery country
Use the globe icon to select your preferred language and the country your order is to be delivered to. - Add products to your basket
Add the items you want to your basket. - Order as a guest or use a customer account
It is up to you whether you create a customer account or simply complete your order as a guest. - Complete your order and pay
Enter your billing and delivery details, choose one of the available payment methods and complete your order. - Receive your order confirmation
Once your order has been placed successfully, you will receive a confirmation by email. - Dispatch and delivery
As soon as your order has been dispatched, we will notify you of the shipping status. Using the tracking service, you can check where your parcel is at any time.
Shipping & logistics in detail: international delivery and shipping outside the EU
Voltus supplies customers worldwide with electrical installation materials, including shipments outside the European Union. For orders exceeding €1,000, our export team prepares the legally required export documentation and supports the shipping process.
Delivery takes place in accordance with the import regulations in force in the destination country. In individual cases, customs inspections or official clearances may affect the delivery time.
Detailed information on shipping costs and further shipping information (bulky goods / express delivery) can be found here.
Where required, the export team provides additional shipping documents such as packing lists containing the details relevant for customs.
Payment & terms
For export-relevant orders, Voltus provides the required export documentation. Invoices are issued in a way that ensures any applicable export tax exemption is correctly documented and indicated.
Accepted payment methodsCustoms duties and import charges
Depending on the destination country, customs duties, import VAT and handling fees charged by the responsible customs authorities or carriers may also apply. These costs are set by the country concerned and are payable by the recipient unless agreed otherwise.
Terms for business customers
As an approved trade customer, you benefit from tiered bonus schemes and individually improved purchasing terms at Voltus.
Discover the benefits for trade customers nowTechnical compatibility when exporting electrical products
Delivery to selected countries
Delivery to Switzerland
Switzerland is not part of the European Union and has its own customs legislation. Since 1 January 2024, Switzerland has no longer levied import duties on industrial products, which includes electrical installation materials. Swiss import tax (VAT on importation). A customs declaration remains mandatory regardless of the exemption from duty. Source: State Secretariat for Economic Affairs (SECO) / Federal Office for Customs and Border Security (FOCBS), as at 2024.
Delivery to the United Kingdom
Great Britain (England, Wales and Scotland) has recognised CE marking for electrical equipment indefinitely following a change in the law in 2024. Additional UKCA marking is therefore not mandatory for most electrical products. A special arrangement applies to Northern Ireland: there, only CE marking is valid and UKCA marking alone is not sufficient. Source: UK Department for Business and Trade, gov.uk, as at 2026.
Delivery to the USA
For deliveries to the USA, no de minimis threshold has applied since 29 August 2025: previously, consignments with a value of up to USD 800 were exempt from duty, but this exemption was withdrawn for all countries of origin and permanently written into law in June 2026. Since then, in principle every consignment to the USA is subject to the standard customs declaration and customs duty, irrespective of the value of the goods. Source: U.S. Customs and Border Protection (CBP), Federal Register, as at June 2026.
Whether delivery to your country is possible in principle can be clarified with Voltus customer service before you place your order.
Countries & restrictions
The export of goods from the European Union is subject to EU export regulations and the sanctions lists in force. Deliveries to countries affected by international sanctions may be restricted or excluded.
Responsibility for import regulations
The recipient is responsible for complying with the local import regulations of their country and for obtaining any permits or approvals required prior to importation.
International returns & complaints
A certificate of origin is an official document confirming the country of origin of goods. Some customs authorities require it for import clearance or in order to apply trade agreements. If a certificate of origin is required for your order, please contact our customer service team. We will be happy to check whether such a document can be provided. HS code stands for Harmonised System and is an internationally standardised number used to classify goods in foreign trade. The customs tariffs of most countries are based on this system. If you need the HS code for an item in order to clear customs, please contact our customer service team at info@voltus.de. These terms are Incoterms, an internationally standardised set of rules for delivery terms in trade. They define the point at which the costs and risk of a delivery pass from the seller to the buyer. The delivery terms applicable to your order can be found in your quotation, your order confirmation or your shipping documents. The customs declaration in the destination country is usually made by the recipient of the goods or by a customs agent appointed by them, unless agreed otherwise by contract. Import VAT is a charge levied when goods are imported into a country. It is normally payable by the recipient of the goods. For deliveries to countries outside the European Union, additional costs such as customs duties or import VAT may apply. These are usually payable when the goods arrive in the destination country. Since 1 January 2024, Switzerland has no longer levied import duties on industrial products such as electrical installation materials. Swiss import tax (VAT) still applies. Any fees charged by the carrier for customs clearance are also passed on to the recipient. Great Britain continues to recognise CE marking for most electrical products. Additional UKCA marking is therefore not mandatory in most cases. A different arrangement applies to Northern Ireland. Deliveries to the USA are subject to the US import and customs regulations in force at the time. Customs duties and taxes may apply irrespective of the value of the goods. Unless a different delivery arrangement has been agreed, the recipient bears any customs charges, import VAT and other import costs arising in the destination country. For deliveries to non-EU countries, the invoice can be issued without German VAT provided certain conditions are met. The tax regulations in force at the time and the required proof of export are decisive. Voltus will refund the VAT if you personally export your order to a country outside the European Union (EU) and provide sufficient proof of export. To do so, please send us the required documents as originals by post. Both documents must be stamped by customs. We require: You can find the required "export and customer certificate" document here. Please complete all required fields and send the document, quoting your order number, to Voltus customer service at info@voltus.de. We will then return the document countersigned by Voltus* so that you can present it to the competent customs authority. A VAT refund is only possible if no more than three months have elapsed between the date of purchase (the invoice date applies) and the export. Voltus reserves the right to examine the submitted evidence carefully. Voltus charges a flat processing fee of EUR 15.00 per invoice. VAT refunds are only issued for invoice values of EUR 300.00 or more, in order to keep the administrative effort proportionate to the refund amount. If you have any questions, Voltus customer service will be happy to help. *Certificate of exportation and purchaser's certificate for VAT purposes for exports in non-commercial travel (Section 6 (3a) of the German VAT Act, UStG)FAQ – export, customs & shipping
What is a certificate of origin?
What does HS code mean?
What do delivery terms such as EXW, FOB, DAP or DDP mean?
Who declares the goods to customs in the destination country?
What is import VAT?
As a recipient outside the EU, should I expect additional costs?
Is customs duty payable on shipments to Switzerland?
Do products for Great Britain require UKCA marking?
Are deliveries to the USA still exempt from duty up to a certain value?
Who bears customs and import costs?
Can I receive an invoice without German VAT?
How does the VAT refund work for personal exports?
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